Call one of our sales specialists and they will work with you on how to approach your project.

You will need the required cables of the components that you would like us to hook up for you. For example; if you would like our installer to hook up your high definition TV signal; you will also need a HDMI cable.

Absolutely, we have access to many different products and accessories that our sales specialists can offer you.

The choice is yours; we will use any bracket that you have purchased as long as it is compatible with your TV. If you have questions as to whether your accessories will work, please call us at 1-(877) 371-9871.

Yes, we will mount your TV over your fireplace and we do not charge extra like many of our competitors. We will conceal the wires in your standard frame wall. If your fireplace will not allow wire fishing, we will offer a paintable wire molding to conceal wires. Make sure the video connection wire(s) you purchase have adequate length to reach your video source.

Your sales specialists will ask for the best day and time to come and install your project. You choose the date and time, we also have a small 1 hour arrival window. We will also ask you some key questions to ensure that we arrive prepared.

We complete installations Monday through Saturday. We are closed on Sunday, Easter, Thanksgiving, and Christmas. Every other date is available.

Yes! Purchase your installation at the same time you order your additional items. Next Day and 2nd Day appointments are not available due to shipping of your accessories. Please ensure that you allow an extra 2 days to make sure that products arrive prior to your desired installation date.

We require a minimum of 24 hours notice to reschedule an appointment, if you are unable to give us 24 hours notice we charge a $50 processing fee. Please call 1-(877) 371-9871 to reschedule your appointment. Our customer advocates are available to assist Mon-Sat: 8AM-7PM CST

No, as long as we receive 24 hours notice to reschedule your appointment. Rescheduling a previously scheduled installation without a 24 hour notice will result in a $50 fee. This fee will need to be paid in full prior to rescheduling the original appointment.

You will receive an e-mail confirming your order has been completed and is in process. You will receive a second e-mail confirming your scheduled date and time.

Yes, our installation technician will call you the night before to confirm your installation.

Your installation will be performed by a member of our nationwide installation team. Our installation technicians are subjected to 7 year background checks and ongoing training to ensure that they stay current with the fast moving consumer electronics market.

Conduct a pre-installation assessment upon arrival at your home. Explain the work to be performed, and discuss any options available to you. Complete the installation, integrate your newly purchased components into your existing system and ensure that everything works correctly. Then provide you with a brief educational demonstration of your home theater and answer any questions. We'll remove all debris from the installation site so your house will be as clean as when our professionals arrived.

You just need to clear the immediate installation area of all fragile items and provide adequate working floor space.

Yes, an adult (18 years+) needs to be present during the entire installation.

Yes, Virgin Islands, Guam, AA-Armed Forces and AE-Armed Forces.

The pricing includes labor only. All mounting brackets and connection cables are not included but do need to be on site when the installer arrives. If you're unsure about what you need, a customer ambassador will be happy to help. Call 1-(877) 371-9871 and we'll make sure you get the proper cables and accessories to complete your installation.

There should never be any additional charges associated with our standard offerings. If an installation requires additional charges, our technicians are required to present these charges for your approval prior to starting the work.

Yes if you feel the job warrants, but do not feel obligated as it is not a mandatory practice.

Absolutely!!! We have a Customer Advocate Program dedicated solely to your satisfaction. No frustrating automated phone system, simply call us at 1-(877) 371-9871 and speak to a real person. Our friendly, knowledgeable ambassadors are available: Mon - Sat: 8AM-7PM CST

All our technicians are required to call you 24 hours prior to your scheduled installation to confirm the appointment. If you are still waiting for parts let the installers know and they will reschedule your appointment for you with us. Otherwise you can call 1-(877) 371-9871 and talk to an ambassador. Ambassadors are available: Mon-Sat: 8AM-7PM CST

You may return some unopened items purchased at Zip Installations within 30 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs and will be charged a restocking fee of 20%. No returned merchandise will be accepted without a Return Material Authorization (RMA). We will credit you in the same manner as your original payment within 7-14 days of receiving the returned item.

Installation appointments that are canceled will be subject to a $65 cancellation fee.

The following items may not be returned after the installation appointment

*Installation Labor

Please email us to get your RMA Number at: returns@zipinstalls.com

Ship authorized returns to the following address:

Zip Installations

3033 Excelsior Blvd

Suite 470

Minneapolis, MN 55416